Package Protection

Package Protection

Regular price$1.95
/
Shipping calculated at checkout.

By selecting Package Protection at checkout and paying an additional fee, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim by emailing leah@dapplebay.com and receive a replacement order or be reimbursed.

By deselecting shipping protection, the customer accepts all responsibility for damage, loss & theft and Dapplebay Inc. is released from all liability for lost, damaged, or stolen items. Orders placed without insurance will not be replaced or refunded for any reason. 



If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly. 

Shipping Insurance Exceptions
It is the customer's responsibility to enter correct & complete shipping information at checkout. Dapplebay, Inc. will NOT replace orders if the shipping address you entered was incorrect or if you have moved to a different address from which the package was shipped regardless of shipping insurance purchase. 

Horse treats that are damaged in transit are not covered by insurance. We package them to prevent breaking but the nature of this product places it outside of what our shipping insurance covers.

Item Not Received
In rare cases, an order is marked "delivered" by the carrier but it cannot be found by the customer. If shipping insurance was purchased, we require 7 business days after marked "delivered" to determine that package has indeed been lost or stolen before we will replace an order. We ask that customers contact the carrier and assist us in recovering the package. If shipping insurance was not purchased, Dapplebay, Inc. will not replace or refund the order under any circumstance and it is the customer's responsibility to work with the shipping carrier to recover the package.

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Customer Reviews

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K
Kristi Coluccio
Package protection

I like having the option of using the package protection.


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