Shop Policies

Shipping

Items ship from our warehouse in Drums, PA Monday–Friday. Orders placed before 12PM ET typically ship the same day.

  • U.S. delivery: 2–10 business days
  • Canada & International: up to 3 weeks depending on location
  • Carriers used: USPS, UPS, and FedEx

Expedited Shipping

Expedited shipping timelines are calculated in business days only.

  • Orders placed Thursday → arrive Tuesday
  • Orders placed Friday → arrive Wednesday

International Orders

  • Duties and brokerage fees are the responsibility of the customer
  • All international orders are final sale and not eligible for return

Order Responsibility

Customers are responsible for entering accurate order details.

  • This includes sizes, quantities, and shipping address
  • We are not responsible for lost orders due to incorrect address entry
  • Incorrect address entry invalidates Package Protection

Order Changes & Cancellations

Orders cannot be changed or canceled once placed. Please review your order carefully before checkout.

Discounts & Pricing

  • Discount codes must be applied at checkout
  • Discounts cannot be applied retroactively
  • We do not offer post-purchase price adjustments

Returns, Exchanges & Package Protection

We want you to love your Dapplebay purchase. All returns and exchanges must be initiated within 30 days of the original purchase date, including standard returns, Checkout+ returns, Clearance exchanges, and defect claims.

Items must be unworn, unused, with original tags attached and in their original condition.

Checkout+ — Free Returns, Exchanges & Package Protection

At checkout, you may add Checkout+, which includes free returns, exchanges, and package protection.

With Checkout+, you receive:

  • Free prepaid return labels

  • Free exchanges

  • Free returns for a refund or store credit on eligible items

  • Protection against packages that are lost, stolen, or damaged in transit

All returns or exchanges must be initiated within 30 days of purchase.

Clearance and Final Sale restrictions still apply. See below for details.

If Checkout+ is not selected, our Standard Return Policy applies.

Standard Return Policy — Without Checkout+

We accept eligible returns and exchanges within 30 days of purchase for customers in the U.S. and Canada.

To be eligible:

  • Items must be unworn and unused

  • Original tags must be attached

  • Items must be returned in their original condition

  • Proof of purchase is required

  • Return shipping costs are the responsibility of the customer

Eligible returns may be refunded to the original payment method or store credit.

To start a return or exchange, visit our Returns Portal.

Exchanges — Without Checkout+

Exchanges must be initiated within 30 days of purchase.

  • Exchanges are available for eligible merchandise

  • A prepaid return label can be generated through our Returns Portal

  • Return shipping costs are the responsibility of the customer

  • Exchanges are processed once the original item is received

Clearance — 30% Off

Items marked Clearance at 30% off are not eligible for refunds or store credit.

Clearance items may be exchanged within 30 days of purchase for the same item in a different size or color only, subject to availability.

Clearance items cannot be exchanged for a different product.

Final Sale — 50% Off

Items marked Final Sale at 50% off are final sale.

Final Sale items are:

  • Not eligible for refunds

  • Not eligible for store credit

  • Not eligible for exchanges

Replacements & Product Issues

We stand behind the quality of our products. Product issues must be reported within 30 days of purchase.

With Checkout+

Checkout+ includes Package Protection for qualifying shipping-related issues, including:

  • Packages lost in transit

  • Stolen packages

  • Shipping damage

To start a claim, visit our Returns Portal.

Without Checkout+

For orders without Checkout+, resolutions may be issued at our discretion for:

  • Manufacturing defects that render an item unusable

  • Shipping damage that renders an item unusable

Claims must:

  • Be submitted within 30 days of purchase

  • Include photos of the issue

  • Include proof of purchase

Contact hello@dapplebay.com for assistance.

If a replacement is not feasible, a gift card may be issued depending on the situation.

Silicone Print Durability

Our silicone prints are designed for durability, but normal wear may vary based on use and care.

  • Normal wear and tear is not eligible for replacement

  • Rare or immediate manufacturing defects may be reviewed on a case-by-case basis

  • Issues must be reported within 30 days of purchase

Non-Returnable Items

We do not accept returns on:

  • Undergarments

  • Final Sale items

  • Gift cards

Please note that Clearance items are not returnable for a refund or store credit, but may be exchanged for the same item in another size or color within 30 days of purchase.

Refunds

Once your return is received and inspected, we will notify you when your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method within 10 business days

  • Store credit may be selected where applicable

Please remember that Clearance items are not eligible for refunds or store credit, and Final Sale items are not eligible for returns, exchanges, refunds, or store credit.

If more than 15 business days have passed since your refund was approved, contact hello@dapplebay.com.

Shipping Issues Without Checkout+

If Checkout+ was not purchased:

  • Contact hello@dapplebay.com for assistance

  • Customers may be required to work directly with the shipping carrier to locate missing packages

Item Marked Delivered but Not Received

Please allow up to 7 business days after the package is marked delivered, as carriers may occasionally mark packages delivered before they physically arrive.

Customers may be required to assist with contacting the carrier during this time.