Shop Policies

Shipping

Items ship from our warehouse in Drums, PA Monday–Friday. Orders placed before 12PM ET typically ship the same day.

U.S. delivery: 2–10 business days
Canada & International: up to 3 weeks depending on location
Carriers used: USPS, UPS, and FedEx

Expedited Shipping

Expedited shipping timelines are calculated in business days only.

Orders placed Thursday → arrive Tuesday
Orders placed Friday → arrive Wednesday

International Orders

Duties and brokerage fees are the responsibility of the customer
All international orders are final sale and not eligible for return

Order Responsibility

Customers are responsible for entering accurate order details.

This includes sizes, quantities, and shipping address
We are not responsible for lost orders due to incorrect address entry
Incorrect address entry invalidates Package Protection

Order Changes & Cancellations

Orders cannot be changed or canceled once placed. Please review your order carefully before checkout.

Discounts & Pricing

Discount codes must be applied at checkout
Discounts cannot be applied retroactively
We do not offer post-purchase price adjustments

Checkout+ (Free Returns & Exchanges)

At checkout, you may add Checkout+ for free unlimited returns and exchanges.

With Checkout+, you receive:

Prepaid return labels
Free exchanges (size, color, or product)
Free returns for refund or store credit except for clearance items (marked price 30% off or more)

If Checkout+ is not selected, the standard return policy below applies.

Package Protection

You may also add Package Protection at checkout.

This covers:

Shipping damage
Loss in transit
Stolen packages

If Package Protection is not selected, Dapplebay is not responsible for lost, stolen, or damaged packages once they leave our facility.

Standard Return Policy (Without Checkout+)

We offer a 30-day return window within the U.S. and Canada.

To be eligible:

Items must be unworn, unused, with tags, and in original packaging
Proof of purchase is required
Return shipping is the responsibility of the customer
Returns can be refunded to your original payment method or store credit

To start a return, visit our Returns Portal.

Exchanges (Without Checkout+)

Exchanges are available for size or color of the same product
A prepaid label can be generated through the Returns Portal
Shipping costs are the responsibility of the customer
Exchanges are processed once the original item is received

Final Sale Policy

Items marked 30% off or more are considered final sale and not eligible for refunds. We accept exchanges for the same item in a different color or size only

Replacements & Gift Cards

We stand behind the quality of our products.

With Package Protection

Shipping-related issues (damage, loss, theft) are covered and will be resolved accordingly. To start a claim, visit our Returns Portal

Without Package Protection

Resolutions are issued at our discretion for:

Manufacturing defects that render an item unusable
Shipping damage that makes an item unusable

Requirements:

Must be reported within 30 days of purchase
Include photos and proof of purchase
Email: hello@dapplebay.com

If a replacement is not feasible, a gift card may be issued based on the situation.

Silicone Print Durability

Our silicone prints are designed for durability, but wear can vary based on use and care.

Normal wear is not eligible for replacement
Rare, immediate defects may be reviewed case-by-case

Non-Returnable Items

We do not accept returns on:

Undergarments
Final sale items
Gift cards

Refunds

Once your return is received and inspected, we will notify you of approval.

If approved:

Refunds are issued to your original payment method within 10 business days
Store credit may be selected where applicable

If more than 15 business days have passed since approval, contact hello@dapplebay.com.

Shipping Issues (Without Package Protection)

If Package Protection was not purchased:

Contact hello@dapplebay.com for assistance
Customers must work with the carrier to locate missing packages

Item Marked Delivered but Not Received

Please allow 7 business days after delivery status
Customers must assist in contacting the carrier during this time